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Wow, another year in the books.
Before we don our party hats and belt out Auld Lang Syne, let's look at what we've accomplished this year. Every ounce of this progress is a result of your support, ideas, and feedback -- so thank you 🙏.
📞 1 Billion Calls - A big milestone, and we did it with one line, one call at a time. Meaningful conversations is our North Star, and it always will be.
🛡️ARMOR® - Our groundbreaking spam protection and answer rate solution gives you peace of mind and a huge edge. The numbers are in and they're 🔥.
🚀 Unblocked Launch - Our live expert-led sales show helps you tear down barriers to meaningful connections. Initial feedback has been inspiring, and we can't wait to share what's coming soon!
🏆 Awards - You rated us "Easiest to Use," "Best Est. ROI," "Best Support," "Most Likely to Recommend," and more on G2. Thank you. We ❤️ you too.
🔰 Enhanced Trust & Safety - Industry-leading processes enhance the reputatation of our platform, customers, and calls on the network.
Dialer enhancements
📱 Carrier-Level Flag Alerts - See exactly which carrier(s) have active spam flags on your ARMOR®-protected numbers.
👂 Noise Cancellation - Your Krisp AI integrated softphone gives you peace of mind and prevents disruptive background noise.
📶 Tier 1 Telecom - We’ve expanded our Tier 1 partnerships this year, enhancing call reliability and deliverability.
🖱️ Click-to-Call - Easily initiate and disposition one-off calls from any contact record.
📅 Call Transcription - Never lose focus (or an important detail) with call transcripts and AI-generated call summaries.
👫 Live Dashboard - Monitor your team’s call status and duration, and offer real-time coaching from our sleekly revamped live calls dashboard.
Integration Updates
✴️ New - In 2024, we launched integrations with Clay, Outreach, Nimble, High Level, Integrity LeadCenter, and CallBlitz.
👍 Improved - Popular integrations Salesforce, HubSpot and Zoho CRM leveled up with new features and functionality.
Inbound Updates
📲 Callbacks In-App - See who's calling and easily manage callbacks in PhoneBurner, without interrupting workflows.
📑 Inbound reporting - New reports give you quick access to inbound call metrics, results and recordings.
🔢 Call Flows - Create custom keypress menus to route calls to the correct person or department.
👥 Call Groups - Ring multiple people at the same time so the first available agent can answer.
We've got big plans for 2025 to bring you more connections and better outbound results. Remember, your feedback shapes our roadmap, so keep the ideas and suggestions coming!
Thanks for being a part of the PhoneBurner family.
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🔜 More to come...
Stay tuned for our next update. In the meantime, check out our blog for the latest product updates, sales analysis, and more.
