Reporting & Analytics

Gain Performance Insights

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Make Data-Driven Decisions

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Optimize Team Productivity

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Call Tracking

Track every dial

Understand exactly how your agents are performing. From connect rates, to talk time, to call outcomes, every call detail is accounted for, giving you a comprehensive view of performance – today and over time.

Activity Tracking

Track every interaction

PhoneBurner goes beyond call tracking, capturing voicemails, emails, and texts to provide a full communication history. See when contacts open emails and attachments, view shared documents, and track every step of your engagement.

Reports

Turn insights into action

Monitor the metrics that matter. Build reports on the fly or have them emailed to you. Our custom reporting engine puts you in the driver's seat so you can spot opportunities, identify training gaps, and make informed decisions that drive growth.

For Teams

Inspire with leaderboards

Energize your team and showcase top performers with live leaderboards. Foster friendly competition around calls made, talk time, meetings set, and other metrics, and fuel a culture of high performance.

“Reports really help guide management. It’s a total source of truth.”

Paul Baldovin
Cetera Financial

ARMOR® Analytics

Optimize answer rates like never before

Uncover issues and unlock opportunities with exclusive analytics

Answer Rates

Remove the blindfold on connected calls

What's hurting your pickup rate? What's helping? With detailed metrics by number, carrier, agent, lead source, time of day, and more, you can stop guessing and act on actual data.

By Carrier

By Agent

By Number

By Line Type

By Lead Source

Call Volume

See how call volume impacts results

Is call volume driving your results? Time to scale up, down, or expand your number pool? Use solid data to guide every decision.

When To Call

Discover “prime time” for your team’s calls

When’s the ideal day to dial? The perfect hour? Your data holds the key. Pinpoint peak call times with filters by agent, lead source, and beyond for sharper insights.

Lead Sources

Prioritize lead sources based on data

Lead vendors/sources are not created equal. Leverage hard data to show stakeholders which sources to cut and where to scale – then launch your campaigns into overdrive.

Agent Performance

Boost performance with agent-level insights

Use the “by Agent” filter to reveal and compare answer rates and call volume by team member. Pinpoint strengths, target coaching, and drive better results through data-driven management.

Top Markets

Spot red-hot markets

Location impacts performance. Use the ARMOR® heatmap to uncover regional trends, guiding you to focus resources and ad spend where they’ll drive the best results.

Team Management

Go beyond numbers

Unlock a suite of tools to evaluate and elevate live calls. Flexible features empower you to monitor skills, assess training needs, and even boost your team's performance in real-time.