Senior Product Designer

This is a remote, full-time role, requiring 40 hours per week during North American business hours.

About PhoneBurner

As one of the top-rated and fastest-growing sales acceleration and “power dialing” solutions on the market, our software provides a low cost and effective solution for teams of all sizes across the United States and Canada. While we have been around for more than a decade, serve hundreds of thousands of customers and have 5-star reviews from 3rd party sites like Capterra and G2, we’ve accelerated our growth rapidly over the past 6 years and are continuing on that path. We run a completely virtual company (even pre-pandemic) so you can work from practically anywhere in the world, but you need to be available during normal (North America) business hours.

We are a group of intelligent, talented and motivated individuals that excel at both working independently and as a team. While we all work remotely, we meet regularly via Zoom, and communicate throughout the day via Slack and email. 

Our software solution offers our customers the ability to save hours of wasted time on tedious outbound sales tasks and drive more meaningful conversations and prosperity. It is this mission that drives us.

Why join us?

As Senior Product Designer at PhoneBurner, you will have an exciting opportunity to truly make a difference to our company and our customers. You will be doing this alongside a great group of humans, who care a lot about the business, but also care about the people we work with. Company culture matters, and we take pride in having an exceptional culture at PhoneBurner, including acting with integrity, communicating in a timely, kind, and direct manner, as well as maintaining work-life balance.

About this Role

As the Senior Product Designer you will be the most senior design leader in the organization. You will have a deep understanding of our users and our software. Your designs will be beautiful and demonstrate human-centered design principles. You will be responsible for leading the redesign of our software’s Information Architecture, maintaining and enhancing our design system in collaboration with front-end engineers, contributing to the design culture at PhoneBurner, and delivering designs for feature releases. Your work will focus on core feature development and product-led growth initiatives, playing a crucial role in shaping our software's future and enhancing user satisfaction.

This is a high visibility and high impact role, reporting directly into the Head of Product.

Role and Responsibilities

• Work on the user experience and user interface for both desktop and mobile experiences
• Design exceptional user experiences based on qualitative and quantitative data to drive customer and business outcomes
• Partner with Product Management and Engineering to explore complex problem spaces and identify potential solutions
• Lead and participate in user research to develop a thorough understanding of their needs and pain points
• Create and maintain design artifacts, including prototypes, wireframes, and user flows
• Deliver high-quality designs and specs to clearly communicate design direction to engineers

Skills and Abilities

• Ability to lead & manage the design processes from end to end, e.g. user research, user experience design, UI design and specifications
• Strategic, conceptual, creative thinker and problem solver with a proven ability to prioritize and execute in order to deliver value 
• Excellent communication skills
• Ability to manage individual work and collaborate effectively in a remote setting.
• Demonstrated experience in Information Architecture, including structuring, organizing, and labeling content effectively for optimal user experience
• Visual design principles (typography, color theory, layout)
• Proficiency in creating and conducting usability tests
• Ability to create and interpret user personas and journey maps
• Understanding of web and mobile app development processes, including responsive design
• Knowledge of design systems and component libraries

Experience

• You have experience working on legacy products in the SaaS space
• You have worked on B2B products where you were responsible for production ready designs
• You have experience working on design systems and understand how to collaborate with product and engineering to navigate tradeoffs
• 8+ years of experience as a Product designer in SaaS across web & mobile, preferably in an Agile/Scrum environment 
• 3+ years of leading major product design initiatives with medium to high complexity.

Nice to have

• Experience working in a B2B SaaS business model
• Familiarity with analytics tools (e.g., Google Analytics, FullStory) and user testing tools is a plus
• Experience working in a startup or high-growth environment

More Details:

• Compensation: $120K to $150K 
• Start Date: Immediate Need
• Status: Full-time 
• Department: Product
• Reports to: Head of Product
• Direct Reports: No

Note: Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

Benefits include:

• 15 days self-managed Paid Time Off (PTO)
• 11 paid holidays
• 4 floating holidays
• 401K program through ADP with 50% match on first 5% of pay 
• Medical, dental, and vision coverage available
• Employer-paid life insurance
• Donation Matching for a charity of your choice (up to $500/year)
• Budget for Professional Development